eastwest connect

Re-evolution of NIO Service capabilities

Re-evolution of NIO Service capabilities

It is learned from NIO, with the mass production of ET7, ES7, and ET5 along with the ownership of ES8, ES6, and EC6 continuing to expand, providing more convenient and reliable vehicle services for current and future users has become the top priority of NIO Service. In addition to the continuously expanding service network, NIO Service is also quietly innovating.

NIO Service Center renovated and upgraded

NIO Service Center will adopt a new design language to rejuvenate Driven by Design’s brand gene to provide users with a service experience with ingenious temperature and technology texture.

At the same time, the NIO Service Center will open a digital intellectual operation to achieve intelligent workshop. Users can view the service progress in real time through the NIO APP. The service process is clearly visible and provided more transparent services.

As of today, more than 240 NIO service centers have been deployed across the country. NIO will continue to speed up the service network layout and provide more users with a convenient service experience.

The second generation mobile service vehicle

NIO service vehicle is like a “mobile service center”, providing users with door-to-door services, and can perform various maintenance operations on site, allowing users to keep time for themselves and leave the service to NIO.

Compared with the first-generation mobile service vehicle, the service capacity of the second-generation mobile service vehicle has increased by 60%. In addition to the rapid maintenance services such as replacing new tires, repairing old tires, tire dynamic balancing, replacing brake pads, and air-conditioning filters, it will also provide emergency charging service.

The technician track and service process can be viewed in real time through the NIO App. And NIO will continue to launch mobile service vehicles to further shorten the response time, so that every second counts to reach users.

AR remote diagnosis technology application

NIO Service will apply the AR remote diagnosis solution in the service, break the traditional way of equipment troubleshooting, and use various AI algorithms, AR virtual overlay technology, cloud computing and other technologies to realize auxiliary maintenance functions such as diagnosis assistance, process records, and AR maintenance manuals etc., improve maintenance efficiency, use technology to empower services, and escort users’ car experience.

Service Guardian system application

The Service Guardian system can realize one-stop worry-free service through remote signal monitoring, pre-judgment of vehicle problems, remote early warning, and online service.

Based on the original intention of active and safe service, the system will remotely monitor the signals of the Internet of Vehicles, capture abnormal signals, and determine the problem behind the abnormality, and issue an early warning signal, which will be followed up and processed by diagnostic experts in real time, so as to achieve real-time remote diagnosis and early insight into vehicle anomalies.

Detailing service online

Besides worry-free service and worry-free insurance user value-added service coupons as well as the original car washing service, NIO will also provide car detailing service: waxing (including fine wash), interior deep cleaning, atomization sterilization, glass coating services. One coupon can be used for multiple purposes, supplying users with more diversified services.

The first batch of 300+ NIO centers have been upgraded to provide the car detailing service, covering 60+ cities across the country. They have been officially launched on the NIO App.